Case Study

THE COFFEE BEAN & TEA LEAF®

After over 40 years, The Coffee Bean & Tea Leaf® has grown into one of the largest private- ly-owned, family-run coffee and tea companies in the world. Along the way, The Bean, as it is affectionately known, has become the model for a successful coffee and tea company.

The Coffee Bean & Tea Leaf® approached us with a vision of providing a destination and lifestyle quality experience by creating the ideal social gathering place to build respectful relationships with The Bean’s friends and customers in the community. In fulfilling their vision with a reasonable cost, they needed a stable and reliable network solution at their outlets. This is where XPossible stepped in with a total solution to offer to our client.

We successfully installed the servers and individual access point at each outlet to create a hot spot for wireless internet connection. In ensuring our client gain maximum advantage from their hot spot investment, we introduced to them the concept of a prepaid card managing program which we have successfully implemented across many 4-5 star hotels in the region. This approach would further help them gain revenue other than from their own business and at the same time meeting their vision of creating an ideal social gathering place for their friends and customers. In addition of constructing a personalized hot spot log in page for The Coffee Bean & Tea Leaf® , we also went to train their staff at each outlet on executing our systems. We believe in installing our clients with confidence and ensuring that they have an ease of mind using our systems. Last but not least, XPossible provided The Coffee Bean & Tea Leaf ® a 24 hours IT support hotline for them to contact us if any of their staff is facing issue with their systems. We are already receiving further references from The Coffee Bean & Tea Leaf which includes their partners and similar coffee houses. As such, we are proud to say that this being our 1st project for installation of wireless internet connection for coffee & dessert places; it has been a great success!

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